Terms and Conditions Cuci — A Complete Guide for All Members

Welcome to Cuci, an online entertainment platform offering casino games, sports betting, and a variety of other gaming options to eligible users. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Cuci ("Platform", "we", "us").

Cuci operates under a valid international gaming licence and is subject to the regulations of a recognised regulatory body. This platform is designed to provide a fair, secure and enjoyable gaming experience for eligible users in Malaysia.

This document should be read together with Privacy Policy and Responsible Gaming Guide which forms part of the overall agreement between you and cuci.

To register and use cuci's services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Registering voluntarily on your own behalf and not under coercion from any party.
• Not appearing on any list of individuals prohibited from participating in online gambling platforms under local laws or court orders.
• Having full legal capacity to enter into a binding agreement.
• Not using funds obtained illegally or through activities that violate the law.

Cuci reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the specified period may result in the account being suspended until verification is complete.

Each individual is only permitted to own one account at cuci. Creating multiple accounts using the same or different details — including name, IC number, mobile number, email address, or bank account number — is strictly prohibited.

During registration, you are responsible for:

• Providing truthful, accurate, and up-to-date information.
• Keeping your password and account login details confidential.
• Notify Cuci immediately if you suspect your account has been accessed without authorisation.
• Updating your account information when changes occur, such as your phone number or bank account number.

Cuci is not responsible for any losses arising from your failure to keep your login credentials secure. All activity that occurs in your account is deemed authorised by you unless you report it to us within 24 hours.

Cuci accepts deposits and processes withdrawals via the following methods: DuitNow, FPX, TNG eWallet, Boost and GrabPay. All transactions are protected by 128-bit SSL encryption.

Deposit:

• The minimum deposit is RM10 for all payment methods.
• Funds are typically credited to your account within 1–5 minutes, depending on the method and network conditions.
• Cuci does not charge fees for deposits, though your payment provider may impose separate charges.

Withdrawal:

• The minimum withdrawal is RM50 per transaction.
• Winnings are processed automatically in under 5 minutes for accounts that have completed full KYC verification.
• Accounts that have not completed full KYC may be subject to additional review, which can take up to 24 hours.
• Withdrawals must be made to an account registered in your own name — transfers to third-party accounts are not permitted.
• Withdrawal requests cannot be cancelled once submitted and being processed by the system.

Cuci offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to specific terms and conditions stated alongside each offer. The following general terms apply to all bonuses:

• Wagering Requirement: Bonuses cannot be withdrawn directly. You must wager an amount equivalent to the specified bonus value (typically between 20x and 40x) before any bonus wins can be withdrawn.
• Valid Period: Each bonus has a stated validity period. Bonuses not used within that period will expire and cannot be recovered.
• One Concurrent Bonus: Only one active bonus is allowed at a time unless otherwise stated.
• Cuci's Determination: Cuci reserves the right to modify, cancel or withdraw any bonus offer if there is evidence of abuse, fraud or use that violates the spirit of the promotion.
• Game Exclusion: Some games may be excluded or carry a different contribution percentage towards bonus wagering requirements. Check the full details on the Promotions.

All games on Cuci use a Random Number Generator (RNG) that has received independent certification from a recognised testing agency. This ensures every game result is entirely random and fair.

If a technical disruption occurs during a gaming session:

• Cuci will use server records to determine the outcome of any interrupted round.
• If records are incomplete, Cuci reserves the right to void the round in question and return the betting value to the account balance.
• Results properly recorded in the system are final and cannot be disputed.

Confirmed and locked bets cannot be changed or cancelled. This includes sports bets placed before a match begins.

The following actions are strictly prohibited on the cuci platform and may result in account suspension or termination, as well as forfeiture of any balance:

• Registering more than one account under your own name or someone else's.
• Using automated software, bots, or scripts to automate gameplay or exploit the system.
• Colluding with other players to manipulate game outcomes.
• Exploiting bugs or technical errors that provide an unfair advantage.
• Using funds obtained through illegal activities to make deposits.
• Providing false information or forged documents during registration or the KYC process.
• Systematically abusing bonuses in a manner contrary to the spirit of the promotion.

Cuci collects and processes your personal data solely for platform operation purposes, including identity verification, payment processing, fraud prevention and service-related communications.

Your data will not be sold or shared with third parties for marketing purposes without your consent. Cuci shares necessary data with payment service providers and game provider partners solely to enable platform operations.

For full details on how cuci handles your personal data, please read our Privacy Policy which forms an integral part of this agreement.

Cuci is committed to promoting healthy and responsible gaming practices. The platform provides the following tools to help you manage your usage:

• Daily/Weekly Deposit Limit: Set the maximum amount you can deposit within a specified period.
• Play Time Limit: Automatic reminders when you have been playing for a set period of time.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Block access to your account for an extended period with the assistance of the support team.

Cuci reserves the right to limit or suspend an account if there are signs that a player may be experiencing gambling-related issues, even without a request from the member. This is a protective measure, not a penalty.

For a complete guide, visit the Responsible Gaming ours.

Cuci shall not be liable for any indirect, consequential or punitive losses arising from the use of or inability to use the platform, including but not limited to:

• Technical disruptions beyond Cuci's reasonable control, such as internet network outages or third-party service provider failures.
• Losses arising from your failure to keep your account credentials secure.
• Changes in laws or regulations affecting the availability of services in certain regions.

Cuci's maximum liability to any member under any circumstances shall not exceed the net deposit amount you made in the 12 months preceding the claim.

Cuci reserves the right to temporarily suspend or terminate any member's account under the following circumstances:

• Violation of any terms in this document.
• Activity suspected of fraud, money laundering or financial crime.
• Providing false information during registration or the KYC process.
• Requests from law enforcement agencies or regulatory bodies.
• Activity that threatens the security or integrity of the platform.

When an account is terminated due to a breach of terms, Cuci reserves the right to forfeit any balance in the account, including pending withdrawals. In cases of termination for non-breach reasons (such as a self-request), the account balance will be returned once the review is complete.

Cuci reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Any amendment takes effect immediately upon publication on this website.

Cuci will endeavour to notify members of material amendments via in-app notifications or registered email. However, it is your responsibility as a member to review the Terms periodically.

Continued use of the Cuci platform after an amendment's effective date constitutes acceptance of the revised terms. If you disagree with the changes, you have the right to close your account and request a withdrawal of any outstanding balance.